Sample Apology Letter to Customer for Poor Service. When a customer complains about poor customer service: On behalf of (company name), please accept my sincerest apologies for your negative experience with our representative, (name of person/s). A letter of apology for poor service rating on customer questionnaire can only work if it is comprehensive and detailed. Customer service apology statements: This sample service apology is useful if you have to deal with mistakes made in the service … A good business apology email can salvage the worst mistakes and poor customer service experiences. Sub: Poor service at our club. Business Apology Letter Examples Apologizing for Poor Customer Service. Dear Mam, As you are a precious member of our club we apologize to you for poor service at our club. No matter what types of customers you serve, proper service is essential. Therefore, writing an apology letter for bad service should be standard procedure for any company. Tips. Here’s an example template that’s proven to work. To, Mary Brown Lancashire west. Sample Apology Letter for Bad Service BUSINESS LETTERHEAD DATE Receiver’s Name Receiver’s Address City, State, Zip Code Dear Receiver’s Name: This letter is a formal apology from [Name of Business] for the inconvenience you experienced as mentioned to our Customer Service department. This could create a bad impact on you to the recipient. This business apology letter example can help you make up for it. In some cases, you might have representatives who aren’t helpful or who come across as rude to your clients or customers. Don't apologize unless you plan to take full responsibility. A sincere, well-worded apology can be very effective in winning back disgruntled customers and business associates. Write this letter as soon as possible after the incident. Sample Apology letter to customer for the misconduct of employee: People often face mood swings and become emotional. Sometimes, employees also get such a mood for which they sometimes may misconduct with customers. I understand your frustration at being made to wait for a long time and not getting your question resolved quickly by a supervisor. Especially in a hectic routine of working 9-5 may get you moody. Apology Letter from Hotel to Guest for Poor Service (Sample) The quality of a hotel is proved not only by building of large hotels or luxury services but also by attending to the complaints of the customers and providing solutions to them at the earliest. Check out a sample letter below about an apology due to poor customer service: August 12, 2016 Dear Mr. Philip Jaud, In behalf of the Shady and Comfort Hotel, I wanted to extend to you my sincerest apologies for the negative experience that you had with Sheila Marquez, one of our receptionists. We have received a complaint from your side that the service at our club restaurant was very poor and pathetic. 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