Cathay Pacific, HK Express begin Cathay Dragon route carve-up, Former Aston Martin execs to resurrect "the thinking man's Ferrari", Canada to introduce COVID-19 tests for all international travellers, 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business. Considering it is the P1 FF that they need to keep on board I would hope the standard of service and ability to fix issues remains. Michael Corrigan, Platinum Employee Relations – Gold Coast. Also read: Best Qantas Platinum One perks for domestic travellers. Most of the P1 team as it was were completely capable of doing reservations functions. Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox, Qantas shifts Platinum One support to new VIP Service Team, dedicated Special Service Team for Platinum One frequent flyers next week, with a. new VIP Service Team taking over support duties for the airline's most valued passengers. Tasmanian state Government has always had a thing for subsidising contact centres, it increses employment for people that don't have/need many professional skills. The amendments to the Fair Work Act regarding bullying will affect every employer, and it is imperative that you understand what the changes mean for your business. highly-valued personal connection that many SST members enjoyed with Platinum One frequent flyers. Mr Corrigan provided Mr Penrose with a template EBA that Platinum had previously used, and with minor changes Mr … View Michael Corrigan's business profile as General Manager at Platinum Employee Relations. It’s probably more common than you think. We’ll send you an email to re-activate your account and enter a new password. “They’ve been brilliant in the case of irregular operations,” recounts NSW medical professional Dr Fiona Downes, a long-time Platinum One member. below, then click 'Submit'. PLATINUM, GOLD & SILVER SPONSORS. Michael Corrigan works in the industry of Advertising & Marketing, Business Services. The meeting was an opportunity for your union representatives to pass on your concerns to AMG about the proposed significant change. It will be interesting to see if it applies to very frequent flyers in economy or just those more well heeled who fly further forward and are able to build up higher status. understands that unlike the Platinum One Special Service Team (SST) – which primarily assisted during delays, cancellations and other disruptions – the VIP Service Team is trained to handle a wider range of enquiries, without needing to transfer callers to other departments, as was sometimes the case with the SST. He is constantly on top of the Search Engine industry and that provides a value added service to Web Design Magic and our product range. They always proactively sorted out an impending problem to smooth over connections or delays. Resend one to yourself here. See more information about Michael Corrigan, Based on the quality and frequency of confirmatory data points, this metric represents the likelihood that a contact is employed where we say they are and that it is possible to reach them via email, Find out from Michael Corrigan at the October ACA Insight national webinar. Why then does QF want to move the call centre to Hobart, and then train up a new group of people to do this, whereas they can keep the existing SST in Canberra and train them up for new services while hiring more staff there. Hong Kong temporarily bans British Airways, Emirates, KLM, Melbourne to resume international flights from December 7, Berlin's $10 billion airport finally opens, Marriott now offers hotel rooms by the day, Fairmont Port Douglas to be Australia’s first Fairmont hotel, How the Qantas Club and Qantas Business Lounge compare. 2633 Gold Coast Highway Broadbeach. If you’ve forgotten your password, simply enter your email address Tel: 1300 571 090 Fax:1300 766 520 of the foremast tasks of Qantas' Platinum One support team is to smooth out the inevitable bumps experienced by very frequent flyers. In addition to Platinum One members, the VIP department will also handle travel requests from members of the invitation-only Chairman’s Lounge, along with other designated high-status travellers, from a Hobart-based call centre. With regard to upgrades, the upgrades used to be a manual process but has now an automated system unless there’s some reason to manually intervene such as over sale or customer recovery. He is constantly on top of the Search Engine industry and that provides a value added service to … One of the foremast tasks of Qantas' Platinum One support team is to smooth out the inevitable bumps experienced by very frequent flyers. ll staff at the Canberra-based Special Service Team have either been stood down since April or were repeatedly stood up for a week and then stood back down for 2-3 weeks, on a rotational basis. I agree that the SS Team staff were awesome and it is a shame to loose their expertise, compassion, empathy and friendship. But QF are kidding themselves that they think this is better for their highest spenders. Given they were a dedicated team for P1, I was surprised they couldn’t do everything for me. I have spoken many times over the years to the Hobart call centre and I can only say that I have the highest praise for their helpfulness and professionalism. I would think they should have kept a dedicated number for the VIP service as well. “Before COVID I regularly flew Melbourne-Brisbane-Townsville and return, and they were always tight connections.”. And when there are flight issues the normal number is overwhelmed. Ok, I will bite and ask the stupid question: Not a chairman lounge member but I presume this new VIPST is really new new not a pre existing service for CL members. Platinum Employee Relations has added information to its, Platinum Employee Relations has partnered with, Platinum Employee Relations has announced it is, Platinum Employee Relations is planning to reduce the, Changes to the Architects Award | ACA - Association of Consulting Architects Australia, http://www.aca.org.au/article/changes-to-the-architects-award, Platinum Employee Relations Contact Info - Making Human Resources and Industrial Relations work for your business, 10 things you need to know about EMPLOYMENT CONTRACT changes that you need to consider now, //jwa.com.au/blog228/10-things-you-need-to-know-about-EMPLOYMENT-CONTRACT-changes-that-you-need-to-consider-now.html. A Qantas Boeing 787 from Sydney to London via Perth? Qantas says that SST staff have been offered redeployment to other parts of the business, but a number are expected to take redundancy payments – which could also mean losing the highly-valued personal connection that many SST members enjoyed with Platinum One frequent flyers. Vodafone had a call centre in Kingston even before having any stores in Tasmania. The Special Service Team had been comprised of staff who responded to requests from travellers and proactively assisted during disruptions, as well as having a dedicated worker charged with distributing invitations to functions and special events. Mgr., Labor Relations Michael.redmond@pae.com IAM & AW District 160 2379 9135 15th Pl. They then arranged the First Host at London to meet me on arrival, advise of the new arrangements and a hotel booking they’d made.”. Access to the dedicated Platinum One Special Service Team had previously been one of the primary benefits of Qantas Platinum One status, and was often cited by members as one of the key reasons these travellers would strive to maintain their tier each year. It's completely free and we'll never pass your information on to Enjoy 150,000 bonus Altitude Points when you apply, are approved and spend $4k on eligible purchases within 90 days of approval - Westpac Altitude Black Mastercard with Altitude Rewards. What is Michael Corrigan’s HQ phone number? Bruce Cooper discusses why we remain an attractive global destination for foreign investment-The outlook for Australia and its economy is optimistic, with a strong pipeline of opportunities for inbound investment. Michael Flynn is a retired United States Army Lieutenant General who served as the 18th Director of the Defense Intelligence Agency before being forced to retire from the military. At the same time, they should reduce waiting times on the phone. https://issuu.com/greengale-publishing/docs/capitol_file_-_2016_-_issue_1_-_spr This seminar will be run by Michael Corrigan (CAHRI) of Platinum Employee Relations . Michael Corrigan, Platinum Employee Relations. I find it amusing they’re trying to sell it as even better for the customers, it won’t. Offer ends 31st March 2021. We’ll send you an email containing the activation link. CBR people would be more expensive, and Hobart would have a lot of unemployed and experienced contact centre folk willing to work for not-Canberra money. Such bad news, I will really miss the SST they have been amazing when I have needed them over the past 7 years. As for upgrades, my wife and I are both P1 in our own right and have had a number of times been upgraded to First from Business when we traveled together and independently. Plus Products Inc. (CSE: PLUS) (OTCQX: PLPRF) is a branded cannabis-infused products manufacturer of edibles created to support a healthy and active lifestyle.Headquartered in San Mateo, California, PLUS™ concentrates on producing edibles using extracts to ensure compliant, dosable and delicious products that provide a consistent cannabis experience. Troy Campbell MANAGER PLATINUM AMC FOR SUNSTREET Dustin Carlson Owner FNFE ... Gretchen Chadsey Business Relations Manager Primary Residential Mortgage, Inc. James Charlet COO CRE Credit Services ... Michael Corrigan LO Vintage Lending John Councilman President NAMB. Michael Corrigan, a Brisbane-based HR specialist with Platinum Employee Relations who has held Platinum One status for the past seven years, tells Executive Traveller that the team works wonders in facilitating tight domestic connections. Furthermore I would have thought some of this can be done working at home so even if recruitment cannot attract enough people to come to work in Canberra, casual staff can be found across capital cities interstate. Good customer service is hard to find and surely the SST would have been almost on first name basis (if they are ever allowed to) with some of the super duper P1 members. You get what you pay for with services such as this. Highly unlikely these call centres will be capable of that. Having to ring the main QF number and 'hope' that you are routed to the VIP team is not as good as a dedicated number. He also was the 25th United States National Security Advisor, but his tenure lasted only … I agree they could have beefed up the Canberra team to be the vip team. PO Box 814, Ran me through the options and the offers for taking travel card credits. It’s not as if someone unworthy can use the VIP service without the right QFF number and furthermore a general number can get overwhelmed with just one or two flight cancellation. Brad has been comissoned by Web Design Magic and it’s customers to perform SEO and SEM services. How has COVID-19 changed your business travel plans for 2021? Michael Corrigon and Simon Ellis at Clayton Utz provide some thoughts on the ACCC's new role in merger authorisation and discuss media mergers by reference to the New Zealand High Court's decision in NZME Limited v Fairfax Media Limited [2017] NSHC 3186 (recently appealed) and Australia's new Media Merger Guidelines. Commando (1985) cast and crew credits, including actors, actresses, directors, writers and more. As borders come down, where can you travel across Australia? parties. At the moment it is a downgraded service only being open 7am - 11pm rather than being able to get urgent assistance when it is required. c/o michael corrigan cabaun achill acheson & glover ltd 127 crievehill road fivemiletown co tyrone bt75 0sy acheson ophthalmic surgeon ltd suite 5 mater private hospital eccles st achieve consulting limited ballycrinnegan graiguenamanagh co. carlow achieve health limited unit 18 south ring business park “It was frustrating sometimes to call the Platinum One line to ask for changes to reservations or to have an award seat released, and they’d patch the call through to the regular team,” she tells Executive Traveller. interact with our community. Michael Corrigan (630) 887-4100 mike@teamsters731.org PeaceHealth - SHMC, SHHCS, PHMC 3333 RiverBend Drive 97477 Erika Skoog (541) 222-7300 Labor Relations Partner ESkoog@PeaceHealth.org Oregon Nurses Association 18765 SW Boones Ferry Road Ste. I average one flight every 3.7 days so its about status obtained regardless of how you get there. Didn’t receive an activation email? These upgrades tend to go to solo travellers. Executive Traveller understands that unlike the Platinum One Special Service Team (SST) – which primarily assisted during delays, cancellations and other disruptions – the VIP Service Team is trained to handle a wider range of enquiries, without needing to transfer callers to other departments, as was sometimes the case with the SST. I had a fantastic experience with them today. Qantas is closing down its dedicated Special Service Team for top frequent flyers. The offshore centres are useless (especially South Africa), to the extent if I get put through to them I just hang up and call back another time. ... Michael Corrigan Evelyn Keyes Joe Russo Kelly Sullivan Richard Selden. I even had two on one day - day trip to Sydney and got upgraded in both directions! The longest I have waited for a reconnection on a cancelled Sydney-Melbourne or Melbourne-Sydney flight was 45 minutes.”. My old boss was CL and it was rare that she wasn't upgraded on domestic flights. However when I called them a few times about a booking they couldn’t help and referred me to reservations. Directory of Profiled Business People: Michael Corrigan Corrales, Alan - Cortijo sanchez, Veronica > Corrigan, Lana - Corrigan, Sherri > Corrigan, Mia - Corrigan, Michaela > Corrigan, Michael … Contact Platinum Employee Relations. Michael Corrigan, a Brisbane-based HR specialist with Platinum Employee Relations who has held Platinum One status for the past seven years, tells Executive Traveller that the team works wonders in facilitating tight domestic connections. What is Michael Corrigan’s role in Platinum Employee Relations? Broadbeach, Queensland, 4218, On 13 August 2020, your Together ASU advocates and delegates met with Apple Marketing Group’s (AMG) representatives Bronwyn Shearer and Michael Corrigan from Platinum Employee Relations. T&Cs apply. Michael Redmond (310) 614-1689 Sr. ACA Industrial Relations & Employment Advice Service. In this webinar Michael outlines the outcomes of the Award review process for 2016/2017 and how these changes will affect arcitectural businesses. Surprise upgrades do occur both international and domestic. In this nation, Michael Johns Michael Corrigan’s peers at other companies are Sean Keaney, Jane Young, Nathan Knight, Kim Paone, Sashi Adhikari. Australia. Michael Corrigan, 3 December 2013 Michael Corrigan of Platinum Employee Relations explains the changes to workplace laws on bullying and what you need to know. If QF want to maintain a premium airline post-Covid, they should invest in the Hobart call centre and close down the ones they have in Manila and South Africa. What meals are Qantas, Virgin serving in business class? Already have an ET account? It remains to be seen whether the new VIP Service Team will handle ‘operational upgrades’ for high-tiered travellers in the same way as the Special Service Team had previously. Click I obtain P1 and have since inception with one trip to Europe, one to Asia and the rest high volume economy in Australia. I had 3 international flights Nov, Dec and Jan that have now cancelled and he was great. The VIP Service Team is “a single point of contact for flight bookings, disruption management and special assistance,” a Qantas spokesperson confirms, “providing our top frequent flyers and Chairmans Lounge members with an improved customer experience.". What company does Michael Corrigan work for? If you have not received the activation email, simply enter your email address below, then click 'Submit'. Talking point: have you given up on airport WiFi? When I was a platinum member on one occasion I received a free upgrade for a domestic flight which was a very welcome surprise so on rare occasions it can happen for Platinum as well. P1 may be lost soon ... Had excellent service from the new team as a P1 regarding a refund enquiry. The Hobart call centre are always professional, empathetic and helpful. “The number of times the Platinum One team contacted me in the lounge to advise my connection would be held was invaluable, because I also had flight the next morning to Palm Island for a client meeting.”, “I’ve also had flights on the ‘triangle’ get cancelled and the Platinum One team try their utmost to move you to the next flight, despite those flights being oversold. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. Platinum Employee Relations has developed a range of legislatively compliant, plain English workplace policies that can be specifically tailored to complement your organisation’s philosophy whilst ensuring legislative compliance. Login now. Michael Corrigan Iii ii1 i 1A i Fcn Jay Jabour To find out more about the endorsed candidates and involvement opportunities in JaxBiz, visit www.myjaxbiz.com S .". So this change appears to be a step up rather than a downgrade of service. If flights are oversold one would expect Chairman's Lounge and Platinum One flyers to continue to be prioritised for free upgrades. Jim Overton Duval County Tax Collector 231 E. Forsyth Street Jacksonville, FL 32202 (904) 255-5700 Email: taxcollector@coj.net Hours of Operation Monday - Friday 8:30 a.m. to 4:30 p.m. View the profiles of professionals named "Michael Corrigan" on LinkedIn. Platinum Employee Relations is a specialised, yet effective, solution for all your Human Resource and Industrial Relations needs. We have been on the ground since March being Melbourne based. Great people again made redundant by cost cutting. Hi Guest, join in the discussion on Qantas shifts Platinum One support to new VIP Service Team, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Convert your points to Virgin Australia Velocity, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles and more. 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Qantas will pull down the shutters on its dedicated Special Service Team for Platinum One frequent flyers next week, with a new VIP Service Team taking over support duties for the airline's most valued passengers. Michael's Mobile 0400 553 644. 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(All amounts presented in this Form 10-K are in thousands, except share, per share amounts, the number of employees, and the square feet of office space) General Development of Business Twinlab Consolidated Holdings, Inc. (references to “we”, “our”, “us”, the “company”, or “TCH”) was incorporated on October 24, 2013 under the laws of the State of Nevada. On 13 August 2020, your Together ASU advocates and delegates met with Apple Marketing Group’s (AMG) representatives Bronwyn Shearer and Michael Corrigan from Platinum Employee Relations. my page still comes up with the old team phone number as well as the vip email, have you tried calling that number? Through our scale and extensive reach, our team is able to deliver a truly global platform. Which industry does Michael Corrigan work in? We are comprised of more than 1,800 professionals across 30 offices in 6 continents, which gives a broad perspective based on local knowledge and trusted relationships across the globe. Company Awards/Announcements The St. Tammany Deputy Sheriff’s Association presented Volunteers of America Greater New Orleans with a donation of $1,850 to help the organization provide crisis response services across the parish, including counseling to victims of attempted suicide and families … I called there Plat one number spoke to someone in Hobart and we had a bit of a chat about how things are in Melbourne. “Often the first sector would run late, ahead of the afternoon departure with a connection to the last flight to Townsville from Brisbane,” Corrigan says. ... a public relations and marketing firm that specializes in the hospitality industry. I am P1 and a few times spoke to the dedicated team. New cards only. All done in 10 minutes. Accept the part-time role and stay on with the company. Who are Michael Corrigan’s peers at other companies? Log in below. The issue with the P1 Team was that it was set up with a huge cost base with high wages. What is Michael Corrigan’s email address? There are a number of new changes to the Architects Award. UK to axe most duty-free sales, close VAT refund scheme, Thailand seeks balance between Covid and the economy, Thailand's Elite Visa program for expats seeking virus haven, Five top pieces of travel gear we rate in 2012, Keep paper in a separate pouch in your carry-on, Turbulent Hong Kong's loss is steady Singapore's gain, "Dream it, do it" is the kikki.k mantra of success, Why Indonesia is shifting Its capital from Jakarta. Downes is hopeful the VIP Service Team can deliver on Qantas’ promise of handling more booking-related issues with a single call. Signing up with Executive Traveller only takes a second and lets you Aaron Resnik. third “A few years ago in Dubai they telephoned me with an update about a very delayed departure, and proactively re-booked me on a separate domestic flight the next day at London, as I’d have missed the last flight. benefits.one employee benefits agency has hired Kristen Brunet as an account executive. It was happening to me quite regularly at one point, probably one in ten flights (as a Platinum, not P1). When they called me it was for a specific reason about a flight, etc. Virgin opens Melbourne’s The Club lounge to everybody, How to stop Qantas Points expiring when outside Australia, Oneworld moves forward with alliance-wide upgrades, Apple's own cellular modem could finally launch 5G MacBooks, Apple's new $900 AirPods Max noise-cancelling headphones, Apple's next Mac M2 laptop chips could out-muscle Intel, The Executive Traveller 2020 Christmas Gift Guide, Australian approval of Pfizer vaccine expected in January. Executive Traveller understands that all staff at the Canberra-based Special Service Team have either been stood down since April or were repeatedly stood up for a week and then stood back down for 2-3 weeks, on a rotational basis. So them scrapping the team as it was looks purely about money. There was a lot of customer relationships built and a lot of personal care provided by the staff. 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